FAQ for Multifactor Authentication

Your online security has always been a top priority. All of our accounts have a security service, which is known in the online security industry as Multifactor Authentication, to further help protect you from identity theft.

What is Multifactor Authentication?
Multifactor Authentication is superior security technology that protects your accounts from unauthorized access by strengthening the security of your online banking session. When you login to your internet banking session you can have peace of mind. Powered by the best-of-breed technology, Multifactor Authentication protects against online fraud by providing an additional authentication ‘factor’ beyond your username and password used today.

Multifactor Authentication will:

• Defend against identity theft and fraud.
• Provide added security from any computer, wherever you are.
• Make it easy for you with one-time sign-up and convenient access.

How will it affect my online banking experience?
Once you set up your computer the next time you login it will be business as usual- the rest of your online banking experience will remain exactly the same.

Can I access my account from other computers at my home, my office or on the road?
Multifactor Authentication identifies you as the true "owner" of your accounts by recognizing not only your password but your computer as well. If we don’t recognize your computer (you’ve logged in from a public computer or one you haven’t used before, for example) we’ll ask you challenge questions as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you’ll be protected from whatever computer you're using, whether you're at home or on the go.

For more information on Multifactor Authentication please contact a branch representative today.